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"We have a culture where success is celebrated, where there is a genuine desire to make a difference and relationships matter."

Our success is very much linked to the talent we have recruited and we make it our priority to make sure we retain our talent by looking after our biggest assets...our people!

If you think that you have what it takes to work in our niche medical accountancy practice, be that from a technical perspective or as part of our administrative support team then we would love to hear from you. 

We welcome individuals with the sector knowledge, technical ability and personality to deliver an exceptional client service. We also welcome those with an interest in learning from our experts and specialising in this field!

Everyone at BW Medical Accountants has an important role to play and is valued. We work together as one team, enjoy what we do and aim to provide a far superior service to any of our competitors.

As well as a culture and a working environment that we think really sets us apart from the competition, we offer a competitive reward and recognition package, a great environment and a real opportunity to learn and develop as individuals as our firm grows.

Do you share our values and have what it takes to make the team? Current vacancies are listed below. 

NHS Pensions Administrator - Newcastle

Recognised as one of the leading niche Healthcare Accountancy Practices in the UK, it’s a really exciting time to be joining BW Medical Accountants. If you’re technically skilled with a genuine desire to make a difference and want to be part of our future success this could be the role for you.


Over the last 10 years, BW Medical Accountants has evolved into a successful, award winning practice. We pride ourselves on being a niche firm and one of the very few in England who are focused on healthcare/NHS professionals.

BW Medical prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2000 customers we provide specialist services to Dentists, GP Practices, Consultants and Doctors across the UK.

We need a positive and capable NHS Pensions Administrator who understands the world of Accountancy and Finance to expand our current Pensions team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to support the Pensions team, ensuring tasks are completed, systems updated and customer and Company expectations are exceeded at every level.

The role presents an excellent opportunity for professional growth for an ambitious administrator who wishes to develop more specialist skills and would be ideal for office professionals ready to expand their technical knowledge. On-the-job training will help you learn the more detailed aspects of the role.

What you'll be doing:

Key responsibilities

  • Be the front-line administrator for BW Medical Accountants (BWMA) NHS Pension Management Team
  • Manage the client engagement process for new clients. Carrying out Anti-Money Laundering Checks
  • Gather information from clients, their employers, and NHS Pensions, checking information received for accuracy
  • Liaise with clients, keeping them up to date on the progress of their case, ensuring that clients are aware when documents and/or information is required from them to progress their file
  • Liaise internally with tax and accounts departments and with the clients’ accountant where this is not BWMA and their IFA, as necessary
  • Ensure client details are kept up to date and that changes to client details are reflected within CRM system
  • Prepare and issue invoices to clients in conjunction with Pensions Manager and Finance team.  Liaise with finance team to ensure the client invoices are paid
  • Answer telephone calls and screen callers before forwarding to the correct person
  • Scan and distribute incoming post for Pension Management Team, process outgoing post for collection by Royal Mail
  • Assist with the creation and maintenance of Standard Document templates on CCH
  • Prepare reports to clients using calculations prepared by NHS Pensions Technicians within the team
  • Undertake technical analysis of client pension record, highlighting and reporting potential issues to client

What you'll be able to demonstrate:

Skills and experience

  • Experience in a professional services environment
  • Strong organisational skills with an ability to prioritise
  • Competent using Microsoft Office Packages; a good working knowledge of Outlook, Word and Excel is required. Applicants with a high level of proficiency in Excel are preferred
  • Knowledge of NHS Pension Schemes and basic understanding of the differences by scheme
  • Basic knowledge of payroll with an understanding of payslips and the differences between gross pay, taxable pay, and pensionable pay
  • Able to demonstrate excellent written and verbal communication skills, face to face and via telephone.
  • Excellent analytical skills with the ability to gather and interpret complex data
  • Attention to detail with a strong focus on accuracy in a professional environment

What we can offer you

  • Competitive reward and recognition package
  • Annual pay review
  • 33 days holidays including bank holidays plus additional days for shutdown between Christmas and New Year
  • Following successful completion of probation, access to Perkbox
  • Following successful completion of probation, Death in Service of 4 x basic salary
  • Following successful completion of probation, Permanent Health Insurance
  • Company pension scheme
  • Opportunities for professional development and career progression
  • Membership paid to professional bodies
  • Free tea, coffee
  • Boardroom lunches throughout the year

Our core values underpin everything we do as a business. We always strive for excellence, act with integrity, build and maintain relationships with our current and future clients, show ambition to challenge and stretch ourselves to be the best in class and have fun where possible engaging with our community around us at every opportunity. If you have what it takes to be part of our future success, we’d love to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, Full-Time

Please send CV and covering letter to Practice & Operations Manager

Closing date: 30th June 2024


  • BW Medical Accountants have a good working knowledge of General Practice and are keenly aware of the challenges Practices face within the changing environment of the NHS.  We have been very impressed by the way BW Medical continue to deliver the range of services they provide from Accounts to Tax and NHS Pension advice. 

    We have found Practice consultation and engagement from BW Medical specifically helpful to shape the future of the Practice.

    GP Partner
    GP Practice, Newcastle
  • We had no hesitation in moving to BW Medical Accountants.  For any business your accountant is integral, and for us one of the most important factors to this relationship is to have a personal and trusting approach, which BW have undoubtedly achieved. 

    The service we receive and the interest they show in our practice assures us that they have a genuine interest in us and commitment to us.  More importantly they are always helpful and polite to answer even the dumbest of questions!  They give us confidence and reassurance knowing that they are always very up-to-date with all the numerous changes within general practice and we would have no hesitation in recommending them to other practices seeking a professional and personal accountancy service.

    Jackie Rotherham, Practice Manager
    The James Street Family Practice, Lincolnshire
  • We changed to BW Medical Accountants and I would say we have just had the most transparent and understandable end of year meeting and the best planning advice I have ever had in 16 years of practice.

    GP Partner

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