Rachael has worked in marketing & communication roles for over 15 years, specialising in communications and strategic development for leading financial and healthcare companies.
Rachael qualified in marketing at Manchester Metropolitan University and began her career in the professional services sector in 2003 at a regional accountancy firm. As Group Marketing Manager, Rachael developed her expertise in business development and marketing, with responsibility for the execution of the group's marketing plan.
After leaving in 2008, Rachael moved into the healthcare sector and further developed her expertise in marketing communications and operational management over the next four years. Her role included supporting the implementation of NHS primary care musculoskeletal (MSK) services in nine Trusts across England; developing and implementing the communications plans, patient literature, the patient/GP referral satisfaction programmes and liaising with multiple stakeholders on service developments. Rachael was also part of the implemention teams, liaising with CCG Clinical leads, Secondary Care and presented pathway changes to referring GPs.
In 2012 she joined leading independent financial advisers and employee benefits consultancy, Blackett Walker, as the firm's Marketing Manager. In July 2013, following an excellent track record of working with medical professionals at all levels, Rachael took on an additional role as Client Relationship Manager for BW Medical Accountants.
As Client Relationship Manager, Rachael deals with new client enquiries and liaises with clients regarding the educational sessions & 'NHS Working at scale' support services delivered by the company, ensuring they are tailored to the clients' specific requirements.
Rachael's role takes in the monitoring and analysis of client satisfaction levels to ensure the company continuously strives for excellence, and to develop and build on the services offered to meet the clients needs.
In addition to client liaison, Rachael is also responsible for the development of marketing materials and the company website, as well as liaising with industry professionals for the development of business opportunities.
Skills In Focus
- Client liaison & events management
- Marketing strategy & communications
- Business development
- NHS 'Working at scale' - GP Federation support
- Stakeholder engagement plans for the NHS / Patient Literature
In Rachael's Words
"It's our aim to be the best medical accountancy practice in England and we have brought on board leading experts who want to deliver a superior service for clients.
"The company is very much based on traditional values but with a modern approach. Our strength lies with our people and with a proven track record; our experts are respected for their specialist knowledge in medical finance. It is this wealth of experience and the way the team collaborates to provide an integrated full service offering that enables BW Medical Accountants to meet the needs of our clients and out shine our competitors.
"With leading NHS pensions experts at sister company Blackett Walker Independent Financial Advisers; we are able to offer a portfolio of services so our clients get the best possible advice at the right time. This includes the development and delivery of bespoke training and education sessions so clients can make informed financial decisions."