Request a Quote

Request a Quote

Please complete the form below, we’d love to hear from you!

TOP TIPS Underperforming staff - what can I do?

When you think about the problems that your practices can face due to staff underperformance, do you imagine that the issues in question are likely to be created when you recruit the wrong person? After all, the process of finding the right member of staff can be tricky, and there are many things that you need to do to ensure that you’re giving individuals everything they need to hit the ground running.

But what if you have a member of staff who has been with you for quite a while, and has always made a solid contribution, but you suddenly start to notice that their performance is slipping?

Many Practices have many long serving members of staff, some of which can be difficult to manage. It is important to treat all employees the same way, this includes new and old. It is vital to be consistent with your employees.

These circumstances present a unique set of challenges, and if you find yourself in this situation, it’s really important that you know exactly what to do to address the problems and get things back on the right track.

  • Have a policy to manage underperforming employees
  • Train your managers
  • Be consistent with all employees
  • Communication – talk and listen
  • Address your concerns
  • Back up your thoughts with facts and examples as evidence
  • Record information, why and when (you never know when you will need it
  • Regular reviews, if needed
  • Let people know you are monitoring them
  • Follow through with your policy if it is required
  • IMPORTANT...If you are not happy with an employees’ performance – take action.

For our full article on this topic by guest blogger Louise Kennedy at Oculus HR, email enquiry@bw-medical.co.uk

Next Event / Workshop

PULSE Live London 2020

Pulse LIVE London 2020 will be taking place on 24-25 March 2020 at Olympia London. Our specialists will be there to add...

  • BW Medical Accountants have a good working knowledge of General Practice and are keenly aware of the challenges Practices face within the changing environment of the NHS.  Benfield Park have been very impressed by the way BW Medical continue to deliver the range of services they provide from Accounts to Tax and NHS Pension advice. 

    We have found Practice consultation and engagement from BW Medical specifically helpful to shape the future of the Practice.

    Senior Partner
    Benfield Park Medical Group, Newcastle
  • We had no hesitation in moving to BW Medical Accountants.  For any business your accountant is integral, and for us one of the most important factors to this relationship is to have a personal and trusting approach, which BW have undoubtedly achieved. 

    The service we receive and the interest they show in our practice assures us that they have a genuine interest in us and commitment to us.  More importantly they are always helpful and polite to answer even the dumbest of questions!  They give us confidence and reassurance knowing that they are always very up-to-date with all the numerous changes within general practice and we would have no hesitation in recommending them to other practices seeking a professional and personal accountancy service.

    Jackie Rotherham, Practice Manager
    The James Street Family Practice, Lincolnshire
  • We changed to BW Medical Accountants and I would say we have just had the most transparent and understandable end of year meeting and the best planning advice I have ever had in 16 years of practice.

    GP Partner
    Cumbria

Newsletter Signup

Loading...