Developing a federated model of General Practice - Developing mission, vision and values
This is another area to get right first time. The mission, vision and values should explain to anyone interested why you exist, in term of what you do, whom you do it for and how you plan to excel.
This work is vital as it will set a direction of travel for the new company and at the same time start to embed the culture of the new organisation, which is why it is so important.
Mission- the fundamental question to help develop you mission is: why do you exist?
Vision- the answer should clearly define your purpose; what purpose is the company set up to address?
Values- are your guiding principles. They apply across the company and underpin how it works. Values are a basic set of beliefs about what really matters, which guide how things should be done e.g. its activities, standards, quality, safety, patient outcomes etc.
One of the most important parts of this work is it will support and underpin the company delivery of the desired outcomes. At the same time it should prevent embedded behaviours (culture) from the past preventing your new strategy from delivering. You will have to work daily to embed your desired culture and that needs to be led from the board.
Ultimately, the board of a provider organisation is responsible for the quality of care delivered across all services that the organisation provides Additionally, the Health and Social Care Act places the following accountability on all NHS Service Providers, meaning in the case of a Federation the Board of Directors carries that accountability.
- Clinical effectiveness: Quality care is care which is delivered according to the best evidence as to what is clinically effective in improving an individuals health outcomes.
- Patient safety: Quality care is care which is delivered so as to avoid all avoidable harm and risk to the individuals safety.
- Patient experience: Quality care is care which looks to give the individual as positive an experience if receiving and recovering from the care as possible, including being treated according to what that individual wants or needs, and with compassion, dignity and respect.
This is another reason why it is so important the company documentation is correctly developed, as the rules for members should explicitly state what is expected of each member in pursuit of high quality delivery that ensures each of these points is safely addressed.
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